Privacy Policy
At Lateralus Labs, LLC ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use DropOps.
DropOps is an AI-Powered, Human-Driven execution platform that requires human approval for all operations. Your data is processed solely to provide the service and enable audit trails for operations you approve.
Your Conversations Are Always Private
Your conversations are always private to you—your data is never used for anything else but to improve your personal experience and relationship with your DropOps agent.
We'll have an option soon to opt-in to anonymously contribute to responsible AI research.
1. Information We Collect
Account Information
- Email address and authentication credentials
- Name and organization details
- Billing and payment information (processed by Stripe)
- Account preferences and settings
Operational Data
- Natural language requests you submit to DropOps
- AI-generated responses and operation proposals
- Your approval or rejection decisions
- Operations executed after your approval
- System metadata (timestamps, IP addresses, user agents)
- Infrastructure connection details and credentials (encrypted)
Audit Records
Because all operations require your manual approval, we maintain complete audit records of:
- What you requested
- What the AI proposed
- Whether you approved or rejected the proposal
- What was executed and the results
- Timestamps and context for all actions
Audit records are immutable, timestamped, and include both human instructions and AI reasoning.
Usage Analytics
- Feature usage patterns
- Performance metrics and error logs
- Service reliability data
- System diagnostics
2. How We Use Your Information
Service Delivery
- Process your requests and provide AI-generated recommendations
- Execute operations you manually approve
- Maintain audit trails for compliance and security
- Authenticate and authorize your access
- Provide customer support
Your Personal Experience Improvement
- Improve your personal AI agent's accuracy and helpfulness for your specific needs
- Learn your preferences and infrastructure patterns
- Develop features based on aggregated, anonymized usage patterns (not your specific data)
- Identify and fix bugs in the platform
- Optimize performance and reliability
Your conversations and operations are used only to improve your personal DropOps agent, not to train models or improve service for other customers.
Safety & Governance
- Detect and prevent misuse of the platform
- Ensure compliance with our governance frameworks
- Investigate security incidents
- Improve safety controls and approval mechanisms
Legal & Compliance
- Comply with legal obligations
- Respond to legal requests and prevent fraud
- Enforce our Terms of Service
- Protect rights, property, and safety
3. How We Protect Your Information
Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Infrastructure credentials are stored in encrypted vaults.
Access Controls
Strict role-based access controls limit who can access your data. Multi-factor authentication is required for all accounts.
Audit Logging
All access to your data is logged and monitored. Audit records are immutable and timestamped.
Infrastructure Security
We use industry-standard security practices including network isolation, intrusion detection, and regular security audits.
Vendor Security
Third-party services (Google Cloud, Stripe) are vetted for security and compliance. We use data processing agreements with all vendors.
4. Information Sharing
We do not sell your data. Period.
Your operational data, infrastructure details, and audit records are never sold to third parties.
Your conversations and operations are never shared with other customers or used to improve anyone else's experience. Your data stays yours.
We may share information with:
Service Providers
- Google Cloud: Infrastructure hosting and AI models
- Stripe: Payment processing
- Authentication providers: OAuth and identity verification
All service providers are bound by data processing agreements and are limited to processing data solely for service delivery.
Legal Requirements
We may disclose information if required by law, legal process, or government request, or to protect rights, property, and safety.
Business Transfers
If Lateralus Labs is acquired or merged, your information may be transferred. We will notify you and ensure continued privacy protections.
With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Retention
We retain your information for as long as necessary to provide the service and comply with legal obligations:
- Account data: Retained while your account is active, plus 90 days after deletion
- Audit records: Retained for 7 years for compliance and security purposes
- Operational data: Retained for 2 years or as needed for service improvement
- Analytics data: Aggregated and anonymized after 1 year
Some data may be retained longer to comply with legal, tax, or regulatory requirements.
6. Your Rights & Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Export: Download your audit records and operational data
- Opt-out: Decline non-essential communications
- Object: Object to certain processing activities
To exercise your rights:
Email privacy@dropops.ai with your request. We will respond within 30 days.
7. Cookies & Tracking
We use cookies and similar technologies for:
- Authentication: Keep you logged in
- Preferences: Remember your settings
- Security: Detect and prevent fraud
- Analytics: Understand how you use DropOps (anonymized)
You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.
8. Third-Party Services
DropOps integrates with third-party services you connect (cloud providers, infrastructure platforms, etc.):
Important:
- You control what services DropOps can access
- We only access services you explicitly authorize
- All operations require your manual approval before execution
- Third-party services have their own privacy policies
- We are not responsible for third-party privacy practices
9. AI & Machine Learning
Your Conversations Are Always Private
Your conversations are always private to you—your data is never used for anything else but to improve your personal experience and relationship with your DropOps agent.
We'll have an option soon to opt-in to anonymously contribute to responsible AI research.
DropOps uses AI models to generate recommendations. Here's how your data is used:
Request Processing
Your natural language requests are processed by AI models (Google Gemini) to generate operation proposals. These proposals require your approval.
Your Personal Experience Only
Your conversations and operations are used solely to improve your personal DropOps agent—learning your preferences, understanding your infrastructure, and becoming more helpful to you specifically.
No Training on Your Data
We use Google's Vertex AI with data processing terms that prevent training on customer data. Your specific operations and conversations are not used to train public AI models or improve service for other customers.
Future: Optional Research Contribution
We're building an opt-in program where you can choose to anonymously contribute to responsible AI research. This will be entirely voluntary, and you'll have full control over what, if anything, you share.
10. Children's Privacy
DropOps is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately at privacy@dropops.ai.
11. International Data Transfers
DropOps is operated from the United States. If you access DropOps from outside the U.S., your information will be transferred to, stored, and processed in the United States.
We use standard contractual clauses and other mechanisms approved by regulatory authorities to ensure appropriate safeguards for international data transfers.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we don't sell your data)
- Right to non-discrimination for exercising your rights
To exercise these rights, contact privacy@dropops.ai or call our toll-free number (available upon request).
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will notify you of material changes via email or in-product notification.
Continued use of DropOps after changes constitutes acceptance of the updated Privacy Policy. If you disagree with changes, you may terminate your account.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy?
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